Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

Customer Care Specialists works closely with the Design and Development Department to ensure the highest standards of service are met for all of our customers. They respond to inquiries via telephone, live chat and email, ensuring clear, friendly, professional and timely replies to all questions.